Tenant Portal
User Guide

Before you can access the tenant portal, you complete a short 3-step sign-up: Terms & Conditions → Your Details → Review & Sign Contract. The landlord then reviews your application and, if approved, emails your login credentials.

• 1Open your browser and go to jc-apartments.org, then click "Apply as Tenant".
• 2Step 1 — Terms & Conditions: read the rental terms, tick the box to agree, and click "Continue to Your Details".
• 3Step 2 — Your Details: fill in your name, email, phone, current address and employment details, and upload a clear photo of your government-issued ID. Click "Continue to Contract".
• 4Step 3 — Review & Sign: read the full lease agreement. You can switch language between English, Filipino and Bisaya using the buttons at the top.
• 5Tick the three confirmation boxes, then click "Sign & Submit Contract to Landlord".
• 6You'll see a confirmation screen and receive an email. The landlord reviews and notifies you of the decision (typically 1–3 business days).

Once the landlord approves your application, you will receive an email with your temporary login credentials. Use these to log in to the tenant portal for the first time.

• 1Check your email inbox for a message from JC Apartments with the subject "Welcome to JC Apartments — Your Apartment Account is Ready".
• 2Note your email address (username) and temporary password from the email.
• 3Go to jc-apartments.org/tenant-login.html
• 4Enter your email address in the Email / Username field.
• 5Enter the temporary password from your email in the Password field.
• 6Click "Log In". You will be prompted to set a new password immediately.

After your first login, the portal will automatically redirect you to the password change screen. You must set a personal password before you can access any other features.

• 1On the password change screen, enter your temporary password in the "Current Password" field.
• 2Type your desired new password in the "New Password" field. Use at least 8 characters including a mix of letters and numbers.
• 3Re-enter the same new password in "Confirm New Password".
• 4Click "Set New Password". You will be redirected to your dashboard.

After logging in, you land on your personal dashboard. Here you can see your tenancy summary, outstanding bills, recent payment history, and quick links to all portal features.

Click on any bill to open the full invoice. You can view a breakdown of charges and download the bill as a PDF for your records.

• 1From the dashboard, click on any bill in the list to open the full invoice view.
• 2The invoice shows your billing period, meter readings, usage, rate, and the total amount due.
• 3To save or print, click the "Export PDF" button at the top of the invoice. The file will download automatically — no print dialog will appear.
• 4The PDF file is named by your bill number and billing period (e.g. ELECTRICITY-ACC-0001-2026-05.pdf).

You can pay your bills through the portal using GCash or Bank Transfer. Bills are due 5 days after the bill date (typically the 18th of each month).

• 1On your dashboard, click the "Pay" or "View & Pay" button on an unpaid bill.
• 2Select your payment method: GCash or Bank Transfer.
• 3GCash: Send the exact amount to +63 994 389 4651 (Account: Jocelyn Ott). Use your bill number as the message/note.
• 4Bank Transfer: Account Name: Jocelyn Ott, Account No: 9959351918. Your bill will show as Pending until the landlord confirms receipt.
• 5Enter the reference number from your GCash or bank receipt in the reference field.
• 6Click "Confirm Payment". GCash payments are confirmed instantly; bank transfers may take 1–2 business days.

You are required to submit your electricity and water meter readings on or before the 13th of every month. This is how your monthly bill is calculated. If you miss the deadline, an estimated bill will be issued automatically.

• 1From your dashboard, click the "Meter Readings" tab.
• 2Select the billing period (month/year) from the dropdown.
• 3Enter your electricity and water meter readings in the number fields.
• 4Tap the "📷 Tap to take photo or choose from gallery" box. Take a clear photo of your meter display showing the current reading. This step is mandatory.
• 5A preview of your photo will appear. If the photo is unclear, tap ✕ to remove it and take another.
• 6Click "Submit Reading". Your bill will be generated automatically and a confirmation message will appear.